Contact Reserve Vault

Contact Reserve Vault and book a confidential and secure meeting at our facility. Please check out our appointment visitation requirements below.

Strictly by Appointment Only

The Reserve Vault is a high security facility which accordingly only allows access to clients within the following rules.

  • Visitation to the Reserve Vault is strictly by appointment with photographic ID
    Appointments can be made by email to or by calling (07) 3221 6128
  • For new clients Photographic ID must be emailed to at least 24 hours prior to your visit.
  • All persons visiting the vault must be specified in the booking and will need to provide photographic ID or access will be denied.
  • Persons arriving late to appointments without notifying the Vault will forfeit their appointment, same day rescheduling is not guaranteed.
  • No phones or cameras are allowed in the Vault area under any circumstances.
  • Fixed security systems mean neither clients, staff nor management can access the vault out of hours, without exception.

Some of this might sound a little onerous but everything we do at Reserve Vault is about providing a world class level of security. Ultimately that is what our clients want above all else and they understand certain flexibilities don’t fit with such a service.

When at the Reserve Vault clients are always accompanied by a fully qualified Security and Customer Service Officer as they visit their storage unit but given privacy when dealing with it’s contents. We always limit appointments to 2 individual clients within the vault at any one time and each with a Security and Customer Service Officer. This gives clients the assurance of having complete security and privacy on their appointed time.

We often invite clients to go and experience other so-called high security facilities to compare the level of real security and privacy that we offer.

Reserve Vault

102 Adelaide St,
Brisbane City, QLD
Australia, 4000

PO Box 12218
Brisbane, QLD
Australia, 4000

Telephone (07) 3221 6128

Monday –  8.00am – 4.30pm
Tuesday – 8.00am – 4.30pm
Wednesday – 8.00am – 4.30pm
Thursday – 8.00am – 4.30pm
Friday – 8.00am – 4.30pm
Saturday – 1st and 3rd Saturday of each month – 9am to Noon*   *limited post Noon appointments by phone arrangement


Reserve Vault is located centrally in the Brisbane CBD.  We are just 400m (a 5 minute walk) from Central Station and directly adjacent to the King George Square bus station.  Brisbane Airport is just 25 minutes away by car or 30 minutes by train.


King George Square carpark is directly adjacent and free for the first 15 minutes, $5 for 20 minutes and $10 for a half hour.  Because visits are by appointment we should have you in and out as quick as you wish to be.

Our loading dock can be booked for access after 3pm daily providing discreet, secure, direct access for heavy movements.